A booking platform per business.

The businesses Lorenly serves cannot afford downtime or mistakes. A lost booking is a lost day's income, a double booking is an angry client, and a payment that lands in the wrong place is a serious problem. At the same time, a one-chair salon cannot pay enterprise prices.

So the platform had to be dependable enough to run a business on, affordable enough for the smallest one, and flexible enough that a hair salon, a physiotherapist and a music teacher all feel it was made for them. And switching had to be painless: nobody moves their business if it means retyping years of clients.

We built one platform that many businesses share, with each business walled off from the others at the deepest level, so one business can never see another's clients. Every business still gets its own brand: its own booking page, its own website and domain, and its own emails in its own language.

We modelled the platform on the real work of a front desk rather than on software categories: the calendar, the client card, the deposit, the reminder, the gift card, the review request. Features are grouped into plans, and businesses switch on what they need without the rest getting in the way.

Moving across had to be safe. Real migrations were rehearsed against the old system, counted and reconciled booking by booking before anything went live. Releases go out without downtime, checked by an automated test suite first, so the calendar is never down on a busy Saturday.